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Quality Assurance Scheme

All accommodation displayed has been or is about to be inspected and awarded a quality grading, with gives you the confidence to book the accommodation that meets your expectations.

The ratings for each type of accommodation is explained below:

Hotel Star Ratings (One to Five Star)
The star ratings symbolise the level of service, range of facilities and quality of guest care that you can expect. Hotels are required to meet progressively higher standards as they move up the scale from one star to five stars.

Guest Accommodation Diamond Ratings (One to Five Diamonds)
The diamond ratings reflect visitor expectations, whereby quality is seen as more important than facilities or services. Guest accommodation is required to meet progressively higher standards of quality and guest care as they move up the scale from one diamond to five diamonds.

Self Catering Accommodation Star Ratings (One to Five Star)
Self-catering accommodation is assessed on quality, comfort, space, facilities and most important of all, cleanliness. The higher the overall level of quality, the more stars will have been awarded. Accommodation at higher rating levels have to provide additional facilities.

Holiday Parks, Touring and Holiday Caravan and Campsite Ratings
Whether you are planning to take your touring caravan or tent, or if you want to hire a holiday home or caravan, look for the star rating before you book a park. Parks are graded from One Star to Five Star and are required to meet progressively higher standards of quality as they move up the scale.

Disability Access Rating
Throughout Britain, the Tourist Boards are inspecting all types of places to stay on holiday or business that provide accessible accommodation for wheelchair users and others who may have difficulty walking.

The Tourist Boards recognise three categories of accessibility:

Category 1 - Accessible to all wheelchair users including those travelling independently
Category 2 - Accessible to a wheelchair user with assistance
Category 3 - Accessible to a wheelchair user able to walk short distances and up at least three steps.

Notes:
If you have additional needs or special requirements of any kind, we strongly recommend that you make sure these can be met by chosen establishment before you confirm your booking. The criteria the Tourist Boards have adopted do not necessarily conform to British Standards or to Building Regulations. They reflect what the Boards understand to be acceptable to meet the needs of wheelchair users. The National Accessible Scheme forms part of the Tourism for All campaign that is being promoted by all three National Tourist Boards. Additional help and guidance on finding suitable holiday accommodation for those with special needs can be obtained from:

Holiday Care Service
Imperial Buildings (2nd Floor)
Victoria Road
Horley RH6 7PZ
Tel: (01293) 774535
Fax: (01293) 784647
Minicom: (01293) 776943